Supper Clubs: Booking & Cancellation Policy
Our supper clubs are small evenings with a lot of preparation behind them. We plan the menu, order ingredients and cook especially for the guests joining us, so every booking counts.
Here’s what you need to know before booking your place.
Booking your seat
Tickets are £55 per person, including VAT. Full payment secures your booking. Please double-check your chosen event date before paying.
If your plans change
Please email admin@southseacoffee.co.uk as soon as possible if you need to cancel all or part of your booking. Include your booking name and event date.
More than seven days before the evening starts: we’ll refund your ticket in full.
Seven days or less before the evening starts: we’ll do our best to refill your seat, including contacting anyone on our waiting list. If we resell your place, we’ll refund your ticket less any reasonable, unrecoverable costs directly caused by the cancellation and replacement booking.
If we can’t refill your seat: we’ll calculate any refund based on our actual loss, taking account of any costs we’ve saved. This may mean that some or all of your ticket price is retained.
If you don’t attend without letting us know: the same approach applies. As we’ll have prepared for your arrival, a refund may not be available.
Passing your place to someone else
You’re welcome to pass your ticket to a friend or family member if you can’t join us.
Please email admin@southseacoffee.co.uk with their name and any allergies or dietary requirements at least 24 hours before the event. If you need to make a last-minute swap, get in touch so we can confirm what’s possible.
Allergies & dietary requirements
We pride ourselves on catering for most allergies and dietary requirements, so everyone can enjoy a lovely evening around the table.
Please let us know your requirements when booking so we can plan your menu with the same care as everyone else’s. If you have a complex allergy or would like to talk anything through before booking, email admin@southseacoffee.co.ukand we’ll be happy to help.
If you’re passing your ticket to someone else, please tell us about any different dietary requirements as early as possible. Changes within 24 hours of the event will need to be confirmed with us.
If we need to cancel
If we cancel the supper club, you’ll receive a full refund. If we offer an alternative date, you can choose to move your booking or have your money back.
These terms do not affect your statutory consumer rights.
Thank you for helping us plan properly, keep food waste down and make these evenings work for our little independent café.
We’re looking forward to a lovely evening with you.